Return/Refund Policy

To complete a coffee refund with Birlon Harvest, we require a receipt or proof of purchase.  

Upon review of your request, if your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or the original method of payment within a certain number of days.  

Late or Missing Refunds  

If you haven’t received your coffee refund, first check with your credit card company as it may take up to 15 business days before your refund is officially posted. There is often some processing time before a refund is posted. If you've followed these steps and still have not received your refund, please contact us at info@birlonharvest.club.  

Coffee Exchange  

We only replace items if they are defective or damaged. If you require a coffee exchange for the same item, send us a photo of the defective or damaged item along with a copy of your purchase receipt via email at info@birlonharvest.club.  

Gifts  

If the item was received as a gift and is defective or damaged, you’ll receive a gift credit for its value. First, send us a photo of the defective or damaged item, and we will mail you a gift certificate. If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send the gift credit to the gift giver, who will then find out about your defective or damaged item. Please note that shipping costs are non-refundable; if you receive a gift credit, the shipping cost will be deducted from your total gift credit. Depending on your location, the time it may take for your exchanged product to reach you may vary.